Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the PgBeam platform, including our website, APIs, proxy services, and dashboard (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

2. Service Description & Technical Preview

PgBeam provides a globally distributed PostgreSQL proxy platform with connection pooling, query caching, and low-latency reads. The Service acts as an intermediary between your application and your PostgreSQL database.

Technical Preview Notice: The Service is currently in a "Technical Preview" phase intended for internal testing and evaluation purposes only. During the Technical Preview period: (a) the Service is not production-ready and should not be used for production workloads; (b) features, APIs, and pricing are subject to change without notice; (c) data loss, downtime, and breaking changes may occur; (d) the Service is provided on a best-effort basis with no service level agreement (SLA), uptime guarantees, or support commitments.

3. Account & Access

You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to the Service or its systems; (c) interfere with or disrupt the integrity of the Service; (d) reverse-engineer or decompile any part of the Service; (e) exceed your plan's usage limits in a manner designed to circumvent billing.

5. Plans & Billing

New accounts start with a 14-day free trial. Paid plans are billed monthly in advance. Usage beyond your plan limits is billed as overage at the rates published on our pricing page. All fees are non-refundable except as required by law. We may change pricing with 30 days' notice.

6. Data & Privacy

PgBeam proxies queries between your application and your database. We do not store your query results beyond transient caching as configured by you. Cached data is held in-memory in the region closest to your application and is not persisted to disk.

7. Availability & SLA

No SLA during Technical Preview. The Service is currently in technical preview and is provided "as is" without any availability guarantees. We do not offer any service level agreement (SLA), uptime commitment, or guaranteed response times during this period. The Service may experience unplanned downtime, data loss, or breaking changes at any time.

We aim for reasonable availability but make no commitments regarding uptime percentages, maintenance windows, or incident response times. Enterprise SLAs will be available after the technical preview period concludes and the Service reaches general availability (GA).

8. Limitation of Liability

To the maximum extent permitted by law, PgBeam shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or in connection with your use of the Service.

9. Termination

Either party may terminate at any time. You may cancel your account through the dashboard. We may suspend or terminate your access if you violate these Terms. Upon termination, your right to use the Service ceases immediately.

10. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or dashboard notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance.

Contact

Questions about these Terms? Contact us at legal@pgbeam.com.