---
title: "createSupportCase"
description: "Create a support case"
canonical: "https://pgbeam.com/docs/ts-sdk/support/createSupportCase"
last-updated: "2026-10-30T13:45:52.000Z"
---

# createSupportCase

> Create a support case

URL: https://pgbeam.com/docs/ts-sdk/support/createSupportCase

{/* Auto-generated from OpenAPI. Do not edit. Run `pnpm generate:sdk-docs` to regenerate. */}

Creates a new support case with an initial message.

## Usage

```typescript
const result = await api.support.createSupportCase({
  pathParams: { org_id: "org_abc123" },
  body: {
    org_id: "...",
    title: "...",
    body: "...",
  },
});
```

## Parameters

| Parameter         | Type     | Required | Description                                          |
| ----------------- | -------- | -------- | ---------------------------------------------------- |
| pathParams.org_id | `string` | Yes      | Unique organization identifier.                      |
| body.org_id       | `string` | Yes      | Organization ID.                                     |
| body.title        | `string` | Yes      | Brief summary of the issue.                          |
| body.severity     | `number` | No       | Severity level: 1=Critical, 2=High, 3=Normal, 4=Low. |
| body.body         | `string` | Yes      | Initial message body.                                |

## Response

`Promise<SupportCase>`: support case created.

## Example

```typescript
import { PgBeamClient } from "pgbeam";

const client = new PgBeamClient({
  token: "pbu_...",
  baseUrl: "https://api.pgbeam.com",
});

const result = await client.api.support.createSupportCase({
  pathParams: { org_id: "org_abc123" },
  body: {
    org_id: "...",
    title: "...",
    body: "...",
  },
});
```

## Errors

| Status | Description                                                                                                                                                                                                                                                                                                                           |
| ------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 400    | The request was rejected. `code` is `INVALID_INPUT`, and `errors` names the offending fields when the failure was a validation one.                                                                                                                                                                                                   |
| 401    | Missing or invalid authentication. `code` is `UNAUTHORIZED`.                                                                                                                                                                                                                                                                          |
| 403    | The caller is authenticated but not allowed to perform this operation. `code` is `FORBIDDEN` when the caller's role is insufficient, and `PLAN_LIMIT_REACHED` when the organization's plan is what stands in the way. The two are answered differently, so branch on the code rather than the status.                                 |
| 409    | The request conflicts with the current state. `code` distinguishes the cases: `RESOURCE_EXISTS` for a name or value already in use, `INVALID_STATE` for a resource that is no longer in a state that allows the operation, and `IDEMPOTENCY_KEY_REUSED` for a retry whose body does not match the request the key was first used for. |
| 413    | The request body exceeds the 2 MB limit. `code` is `PAYLOAD_TOO_LARGE`.                                                                                                                                                                                                                                                               |
| 415    | The request body is not JSON, or carries a body without declaring a Content-Type. `code` is `UNSUPPORTED_MEDIA_TYPE`.                                                                                                                                                                                                                 |
| 500    | The request failed for a reason on our side. `code` is `INTERNAL_ERROR`. Quote `request_id` when reporting it.                                                                                                                                                                                                                        |