---
title: "handleSlackSupportEvent"
description: "Handle a Slack support event"
canonical: "https://pgbeam.com/docs/ts-sdk/internal/handleSlackSupportEvent"
last-updated: "2026-09-14T19:37:21.000Z"
---

# handleSlackSupportEvent

> Handle a Slack support event

URL: https://pgbeam.com/docs/ts-sdk/internal/handleSlackSupportEvent

Receives a forwarded Slack event from the dashboard webhook handler and creates a support message.

## Usage

## Parameters

Parameter

Type

Required

Description

body.channel\_id

`string`

Yes

Slack channel ID where the message was posted.

body.thread\_ts

`string`

Yes

Slack thread timestamp identifying the support case thread.

body.user\_id

`string`

Yes

Slack user ID of the message author.

body.text

`string`

Yes

Message text from Slack.

## Response

`Promise<unknown>`: the result.

## Example

## Errors

Status

Description

400

The request was rejected. `code` is `INVALID_INPUT`, and `errors` names the offending fields when the failure was a validation one.

401

Missing or invalid authentication. `code` is `UNAUTHORIZED`.

404

The resource does not exist, or the caller is not entitled to know that it does. `code` is `NOT_FOUND`.

413

The request body exceeds the 2 MB limit. `code` is `PAYLOAD_TOO_LARGE`.

415

The request body is not JSON, or carries a body without declaring a Content-Type. `code` is `UNSUPPORTED_MEDIA_TYPE`.

500

The request failed for a reason on our side. `code` is `INTERNAL_ERROR`. Quote `request_id` when reporting it.