---
title: "CreateSupportMessage"
description: "Add a message to a support case"
canonical: "https://pgbeam.com/docs/go-sdk/support/createSupportMessage"
last-updated: "2026-10-30T02:48:39.000Z"
---

# CreateSupportMessage

> Add a message to a support case

URL: https://pgbeam.com/docs/go-sdk/support/createSupportMessage

{/* Auto-generated from OpenAPI. Do not edit. Run `pnpm generate:sdk-docs` to regenerate. */}

Adds a new message to an existing support case thread.

## Usage

```go
result, err := client.Support.CreateSupportMessage(ctx, "org_abc123", "sc_xxx", pgbeam.CreateSupportMessageRequest{
    Body: "...",
  })
```

## Parameters

| Parameter | Type                                 | Required | Description                                             |
| --------- | ------------------------------------ | -------- | ------------------------------------------------------- |
| ctx       | `context.Context`                    | Yes      | Request context                                         |
| orgID     | `string`                             | Yes      | Unique organization identifier.                         |
| caseID    | `string`                             | Yes      | Unique support case identifier (prefixed, e.g. sc_xxx). |
| body      | `pgbeam.CreateSupportMessageRequest` | Yes      | Request body                                            |
| body.Body | `string`                             | Yes      | Message content.                                        |

## Response

`(*pgbeam.SupportMessage, error)`: message created.

## Example

```go
import pgbeam "go.pgbeam.com/sdk"

client := pgbeam.NewClient(&pgbeam.ClientOptions{
  APIKey: "pbu_...",
})

result, err := client.Support.CreateSupportMessage(ctx, "org_abc123", "sc_xxx", pgbeam.CreateSupportMessageRequest{
    Body: "...",
  })
if err != nil {
  log.Fatal(err)
}
fmt.Println(result)
```

## Errors

| Status | Description                                                                                                                                                                                                                                                                                                                           |
| ------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 400    | The request was rejected. `code` is `INVALID_INPUT`, and `errors` names the offending fields when the failure was a validation one.                                                                                                                                                                                                   |
| 401    | Missing or invalid authentication. `code` is `UNAUTHORIZED`.                                                                                                                                                                                                                                                                          |
| 403    | The caller is authenticated but not allowed to perform this operation. `code` is `FORBIDDEN` when the caller's role is insufficient, and `PLAN_LIMIT_REACHED` when the organization's plan is what stands in the way. The two are answered differently, so branch on the code rather than the status.                                 |
| 404    | The resource does not exist, or the caller is not entitled to know that it does. `code` is `NOT_FOUND`.                                                                                                                                                                                                                               |
| 409    | The request conflicts with the current state. `code` distinguishes the cases: `RESOURCE_EXISTS` for a name or value already in use, `INVALID_STATE` for a resource that is no longer in a state that allows the operation, and `IDEMPOTENCY_KEY_REUSED` for a retry whose body does not match the request the key was first used for. |
| 413    | The request body exceeds the 2 MB limit. `code` is `PAYLOAD_TOO_LARGE`.                                                                                                                                                                                                                                                               |
| 415    | The request body is not JSON, or carries a body without declaring a Content-Type. `code` is `UNSUPPORTED_MEDIA_TYPE`.                                                                                                                                                                                                                 |
| 500    | The request failed for a reason on our side. `code` is `INTERNAL_ERROR`. Quote `request_id` when reporting it.                                                                                                                                                                                                                        |